Communication in The Workplace Discussion

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Communication in The Workplace Discussion




As helping professionals, we will inevitably have difficult scenarios with other helping professionals that may require us to deal with complex emotions in ourselves. Working well with our co-workers and supervisors is a critical part of working in human services. Understanding how we interact with those on our team will help us to see both our strengths and areas for improvement.


Part 1) Complete the self-test linked below, and include both your responses, score and include a one paragraph reflection on your results.

Self Test:

Week 3 Self Test.docx

Part 2) Respond, in 2-3 pages, to the following scenario as indicated below:

Jim, a case manager in a public child welfare agency, noticed that one of his colleagues, Tom, occasionally came to work with what smelled like alcohol on his breath. The two had worked together for several years, were friendly, and sometimes shared cases and performed investigations together. Jim knew that Tom was going through a divorce and having a challenging time emotionally.

He also knew that Tom had struggled with alcohol abuse in the past. In addition, he also noticed that Tom was having difficulty performing some of his job functions: he missed meetings occasionally and often had difficulty meeting routine deadlines. When this happened, Jim often had to cover for him or pick up the slack in their shared cases. Jim was unsure of what to say to his colleague, if anything, particularly because he was not his supervisor. Jim did not want to get Tom in trouble, but he was concerned about his job performance and the impact on his cases.

  1. Discuss how you would handle the situation. Include two examples of what you would say and to whom.
  2. What communication skills would you use? Give 3 examples.
  3. Reflect on your self-test, does confronting this situation come naturally to you? Reference at least one answer to explain your thoughts.
  4. Use the NOHS (National Organization for Human Services) Code of Ethics or the NASW (National Association of Social Workers) Code of Ethics (search for them online), and cite at least one ethical principle that guides your decision.

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